Remember IBM’s Watson, the supercomputer that kicked human tuchus on Jeopardy? Well, the successful Jeopardy contestant is coming to a smartphone near you, via its new app, Ask Watson. Not only that, IBM is setting up a customer service via call-in center that it claims will reduce search time by up to 40%.
Check out the press release after the jump for more details.
IBM’s supercomputer Watson is moving on from its success on Jeopardy! and is coming to a smartphone near you. Coming in the second half of this year, consumers will be able to download their own Watson-powered app, “Ask Watson.”
But Watson won’t just be limited to smartphones – the supercomputer is also taking on customer service via call centers. IBM reports that American businesses lose an estimated $83 billion each year as a direct result of poor customer experience. Watson hopes to change that because of the computer’s abilities in understanding the subtleties of the human language and as a direct result, it delivers fast, evidence-based answers to users’ questions. IBM reports a 40% reduction in search time for information during tests on its own call centers and proprietary data.